Business presentation on quality management

Business presentation on quality management
Task 1:
Produce a business presentation on quality management (see guidelines on formatting):

1. Discuss the concept of Quality in the context of the Samsung phone industry.

Criteria reference To achieve the criteria the evidence must show that the student is able to:
1.1 Discuss definitions of quality in terms of business and services provision.
Identify needs and expectations from the eyes of the customer. Discussion relevant to the respective industry and the product/services offered. Application to the case.
Evidence of adequate research on quality definitions and concepts. Use of citation and referencing. Stating the relevant supportive theory.

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