1. Differentiate between classical and operant conditioning, and explain the relevance of each to organizational behavior.
2. List and explain the basic dimensions of the social learning theory, and describe how these dimensions are interrelated.
3. Differentiate between deficiency needs and growth needs in Maslow’s hierarchy.
4. Briefly explain the expectancy model of motivation
5. Explain the role of goals and goal setting in organizations.
6. Identify the reward systems that organizations use to enhance employee performance, and specify
which one is most likely to increase an organization’s profitability.
7. Differentiate between the concept of stress and the concept of stressors.
8. List and provide an example of each of the three main areas in which the effects of work stress may be manifest in people.