Importance of Teams

Importance of Teams
Resources: The Five Step Planning Process covered in class and the Sample Business Proposal at the Center for Writing Excellence

Consider the following scenario:

? As the manager of a busy call center in a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction.

Write a 700- to 1,050-word proposal, using the Five Step Planning Process, that describes how you might improve efficiency and customer service in your department by focusing on teamwork.

Address the following in your proposal:

Why teams are essential to health care

How teams are used in other industries, such as aviation, auto racing, the military, and so on

How lessons from other industries might be applied in health care

Which organizational processes support problem solving

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