Literature Review-Relationship between business and customers


Read the brief carefully please, this is a two parts assessment, that means you can finish the assessment in the same document but include part A and part B. Please note: there is no relationships between part A and part B. Please write as the example of part A and part B which I uploaded, coz these file may help you to finish this assessment quickly. Do not forget to include the sub-titles please. You can find the two searching tools you need to use in this assessment in the powerpoint which I uploaded. The references may be huge, please put as much as you can please.