OPERATIONS MANAGEMENT
Essentially, your task will be to:
a) Describe the organisation briefly, but well enough for the assignment examiner to understand what the organisation does and its relevance to this assignment
b) Briefly explain the specific operational issue, problem or process that needs to be addressed and provide clear details of its function within the organisation.
For
example, this might include:
• a chart or process flow diagram to show the functional relationships of the
process or problem issue with the rest of the organisation’s workflow
• key objectives and purpose of the operation including your opinion of its current and ideal performance (preferably supported by actual performance data)
• opportunities for change and improvement to the process or techniques being
used now
• resource implications or constraints that need to be considered
• technologies and/or manpower issues involved in the process.
c) Analyse the problem using a concept covered in this subject (this should be the major part of your work and your report). (If you believe it is appropriate, you
can use more than one concept from the subject but bear in mind the word limit mentioned below.)
In analysing the problem, you should consider:
• the five main performance objectives of operations management;
• changes to performance or outcomes (such as cost, output, quality, productivity etc);
• potential improvements that you believe can be made;
• relevant theory calculations where possible;
• where possible, any information about the costs involved
d) Provide brief recommendations for improving the process or problem including
comparisons of your recommendations against the current system, and details of
changes needed to correct the problem or improve the situation. Bear in mind that your recommendations should be potentially cost effective i.e. you must argue the
changes from the point of view of their potential to improve cost, quality, output, productivity etc. In other words, do not just provide a ‘wish’ list of
recommendations without considering their practicality.
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