Commonwealth bank(CBA) is one the best bank in Au, what this paper need to do, is according identified the problems for CBA netbank and analysis the roots causes and use the ppt problem frames! according to the fish bone and the fish head ( the main problem, and the circle parts is the three roots) I upload, to analyze the roots causes .
be the same structure as the sample projects: problem identification, and problem statement! ( the same as the sample third part) thank you so much. ALL need to according to the fish bone I upload to further analyze.