Those in the Criminal Justice system frequently encounter people who are agitated,
violent, or in states of crisis. Analyze the examples in this week’s chapters in
“Crucial Conversations.” Explain how the techniques offered by the authors could
be beneficial in a criminal justice setting. Additionally, analyze verbal deescalation techniques discussed in this week’s other readings. How might these
work to complement what the authors of “Crucial Conversations”
recommend? Lastly, how do these techniques differ from what those in Criminal
Justice have done in the past?
• Patterson, Crucial Conversations Chapter 9: “Move to Action.”
• Patterson, Crucial Conversations Chapter 10: “Yeah, But.”
• Vecchi, Gregoary M., Vincent B. Van Hasselt, and Stephen J. Romano,
“Crisis (Hostage) Negotiation: Current Strategies and Issues in High-Risk
Conflict Resolution,” Aggression and Violent Behavior 10 (2005), 533-551.
o Available on the web
at: http://www.eisf.eu/resources/library/hostage_negotiation.pdf
• Kian, Monya, “Implementing Conflict Resolution Processes to Enhance
Community-Police Relations: Lessons Learned in Convening Mediations
and Dialogues.” Effectius Newsletter 13 (2011).
o Available on the web
at: http://www.effectius.com/yahoo_site_admin/assets/docs/Effectius
_ImplementingConflictResolutionProcessesToEnhanceCommunity_
MonyaKian_Newsletter13.150124543.pdf
• Jacobs, S., “Maintaining Neutrality in Dispute Mediation: Managing
Disagreement While Managing Not to Disagree,” Journal of Pragmatics
34:10-11, 1403-1426.
• Oliva, Janet R., “A Practical Overview of De-Escalation Skills in Law
Enforcement: Helping Individuals in Crisis While Reducing Police Liability
and Injury,” Journal of Police Crisis Negotiations 10:1-2 (2010), 15-29.