Going on a Service Call to a Customer’s Home to Service their Security System.


Sample for a Procedural Document
Guidelines for Student Success (Use bold lettering for title.)
Prepared by (Your first and last name)
Submitted on (Due date?spelled out)
To ensure a successful college experience for all incoming freshmen at Indiana State University, the faculty has devised the following guidelines. The guideline objectives are to facilitate student retention, to expedite academic excellence, and to foster personal emotional and social growth.
Materials required: textbooks, laptop or PC, a printer with paper and extra ink cartridge, note taking materials, lab or other specialized supplies if applicable, campus map, and day planner or organizer.
Hint: Before the first day of classes, take a tour of the classroom buildings and locate your classes to make the first day less stressful.
Classes: All classes are important, even if some seem less interesting than others. And it?s critical to remember that every course grade earned counts toward your GPA (grade point average). Thus, you should follow the steps provided below to ensure your success in each course.
1. Attend all classes.
Reminder: When you cannot attend class, find out what you missed and make up the work. Find a ?buddy? for each class and share contact information and use class resources, such as the syllabus, to keep up.
2. Arrive on time.
3. Refrain from using electronic devices, unless a laptop is permitted.
4. Shut off cell phones. Do not leave them on vibrate.
5. Bring all necessary materials (e.g. textbook, writing materials).
6. Take thorough notes.
7. Participate in class, asking as well as answering questions.
8. Resist social chatting once class has started.
Studying: The effort you expend determines how much you will learn. So, you should pay attention to the following suggestions to gain as much as possible from every course.
1. Study at least one hour per day for one hour of class.
Suggestion: Studying in a quiet place, such as the two lower or upper levels of the
library, is advisable to avoid distractions.
Last name -2-
2. Avoid cramming sessions for tests.
3. Do not wait until the last minute to complete assignments because you may
experience unforeseen circumstances, such as computer or internet problems.
4. Form study groups.
Recreation: To avoid stress related illness, it is important to make time for relaxation. You need this downtime away from the rigors of going to classes and studying. Some time every day?say at least an hour or two?should be devoted to this.
Warning: Monitor the amount of downtime so it doesn?t interfere with your studying.
1. Attend a sporting event, theatre production, campus concert?all of which are free
with your student ID.
2. Join a campus club. (Check for student organizations in your major area of study.)
3. Participate in an intramural activity, such as rugby.
4. Enjoy some quiet time on your own in your dorm or apartment.
Student Resources: To gain the most of your education, be aware of the following student resources to help you.
1. Library Writing Center.
2. Computer Center.
3. Computer Help Desk (ext. 2910).
4. Blackboard Help Desk (ext. 7000).
5. Junior or senior mentoring service.
6. Student Academic Services Office?to help with special needs.
7. SGA?Student Government Association to assist with academic concerns and policies.
8. Faculty advisor.
9. Counseling Center?where help is free to students experiencing problems.
Remember: Your professors are a great source for additional help, so don?t hesitate to speak with them privately during their office hours or to e-mail them with questions.
Conclusion: All of this information may seem overwhelming but should help ensure that you gain the most out of your college education and overall collegiate experience.
Procedural Document Information
Submission Instructions:
The procedural document is due between 8:00 PM EST on Sunday, September 29 and 10:00 PM EST on Monday, September 30. Submit the document as an e-mail attachment: Smith,300, procedural.
Basic Document Format Information:
The procedural should be 2-3 pages in length, using single spacing within elements and double spacing between segments or ?boxed? notations. Also use the usual Times New Roman 12 point type font. Refer to the Blackboard sample procedural document for title guidelines.
Document Subject Matter Information:
Topic choices include Exercise #8?c. on page 278; i. or n. on page 279 in your Kolin textbook.
Note: If you choose the dress code subject, remember that physical aspects such as piercings and tattoos are not literally dress code components. To include them you must broaden the subject.
You may also use planning a stateside business trip or opening or closing your work shift.
Note: If you choose a business trip, decide on a specific purpose (e.g. training seminar), destination, and time frame. Include elements such as costs, travel arrangements, accommodations, and a brief segment about what is to be accomplished on the trip. Do not include a complete seminar itinerary.
Should you wish to use a different topic, it must be approved and is due by Friday, September 20 at 8:00 PM EST. Please submit your topic as an e-mail attachment: Smith,300,protop. Title the document as Procedural Topic and below include your name and course section number. Then in one sentence provide your subject. Subject approval is only necessary for choices other than what has been suggested.
Your audience for this assignment is a complete novice, someone who has never completed the procedure before, and you are providing the training to help him or her succeed. Therefore, explanatory details and logical sequencing are the most significant grading criteria.
Reminder: Keep in mind that you are addressing adults, and take care not to be offensive or condescending (e.g. eating nutritious meals or taking daily showers).
Required Inclusions:
You must include ?boxed? notations for hints, reminders, and cautions. To create a simple boxed element in Microsoft Word 2007 or 2010 complete the following steps:
Minty -2-
? Click on Insert
? Click on Table
? Click on Insert Table
? Adjust number of columns and rows to 1.
Under subheadings, in approximately two to four sentences, you will explain the procedure element in general and then offer instructional steps in numbered or bullet format in a logical
sequence for completion, including ?boxed? elements where helpful and appropriate. The sample Guidelines for Student Success document on Blackboard will more clearly exemplify what format you need to follow. You must put subheadings in bold lettering to subdivide your information.
Chapter 7 ?Writing Instructions and Procedures? in Kolin?s textbook provides details and examples you will need to complete your assignment. Page 249 explains the basic difference between instructions and procedures, and on page 257 is TABLE 7.1 which offers helpful verb choices. Pages 259-264 discuss The Five Parts of Instructions, and pages 272-273 discuss Writing Procedures for Policies and Regulations.