How would you describe Evelyn Gustafson’s leadership style? Where were its strengths and weaknesses? What were the sources of her influence/power with employees working in the customer service area?
how would you describe Erik Rasmussen’s leadership style as he tried to effect change? What are its strengths and weaknesses? What are the sources of his influence/power with employees working in the customer service area?
If you were Martin Quinn, what modifications in Erik Rasmussen’s leadership style would you like him to adopt? Do you think it will be possible for Rasmussen to make these changes? If not, why not? If you do think Rasmussen can change, how would you recommend the desired changes be encouraged?
describe workplace elements that could be introduced in the customer service area that Rasmussen could use to encourage employee motivation and empower them to improve performance.