Quality and Productivity Sustainability & Improvement

1- Why it is important to study Quality Management?
2- What is the role of ethics and social responsibility in Quality Management?
3- What is the principal internal manufacturing approach?
4- What is the difference between needs and wants customer?
5- Define the 4 P in Marketing Mix at quality perspectives?
6- Explain the evolution of quality management?
7- What is the difference and similarities between TQM and TQC?
8- What is the difference between ISO 9000 and ISO 14000?