Training for Customer Service Specialist

Read the case and all copied papers from chapter 6 of the Blanchard and Tacker text., Training for Customer Service Specialists in the Blanchard & Thacker text. Write a paper in which you design a training program by answering the questions related to the case. In your paper, address the following:

Look beyond the questions and link the research to examine the implications and draw conclusions

Choose an Electronic Training method from chapter 7 of the Blanchard and Thacker text ( Effective Training: Systems, Strategies and Practices 5th edition) and apply to the case.

Discuss the advantages and disadvantages of the method for Customer Service Training

Length: 6 pages not including title and reference pages

References: Minimum of 3-5 scholarly resources.