Why EFQM is not a clever idea under a Ambidexterity approach

The EFQM Excellence Model enables a holistic view of the organisation with the aim to give leaders the skills to act in an unpredictable environment but also to understand the reasons of this. However, considering the goal conflict between complex, paradox and nonlinear tasks, the comprehensive and integrated approach of the EFQM Excellence Model, could substantially unbalance ambidexterity towards a focus on exploitation in order to evaluate, control and improve business processes (Ghalayini & Noble, 1996).