Chapter Six – Pick two questions from the following:
How would you assess communications in your organization? Give examples of good and poor communications in your organization.
How did you score on Self-Assessment 6.1, “Listening Skills”? State your plan for improving your listening skills.
How would you assess managers you have worked with at giving feedback? Specially, what should managers do to improve?
Do you agree with the statement, “Do not criticize!”? Why? Do managers tend to give criticism or coaching feedback? How can managers improve?
What has been your experience with being criticized and or coached?
Chapter Seven – Pick two questions from the following:
In your opinion, can a leader maintain a personal friendship with some members of his/her work group or team without creating the perception of in-groups in his/her work unit? Explain!
What should a leader do to dispel any notion or misconception that there are in-groups and out-groups in his/her work unit?
What do you say to those who argue that tactics used by followers to get noticed by their leader (such as impressions management, ingratiation, and self-promotion) are shameful and self-serving and should be avoided?
As a leader, how would you motivate the alienated follower?