Application Assignment – Operations Management
Explain the importance of quality management and apply statistical quality control techniques.
Review the online video on Customer Queuing Systems and answer the following questions.
1. Identify and describe a company that uses a single-server waiting line.
2. Identify and describe a company that uses multiple-server waiting lines.
3. Explain the pros and cons of the two types of waiting lines, and discuss what the companies can do to reduce customer wait times.
NOTE: Please do not use the companies in the video. Customer Queuing Systems
This is an essay assignment. Please include a title page, introduction, conclusion, and references. Provide sufficient background information, and clearly explain your responses to each question. Excluding your title page, introduction, conclusion, and reference pages, this assignment should be 2–3 pages.
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