“The ADA specifies what employers, government agencies, and managers of public facilities (including sport facilities) must do to ensure people with disabilities are not unfairly excluded from social life” (Ammon, Southall & Nagel, 2010 p. 81). How might you train your staff to be on ADA compliance and how to empathetically help disabled patrons have a great fan experience? What challenges exist in this endeavor from an organizational management perspective? How can you overcome these challenges to ensure your facility and staff is ADA compliant in a positive manner? You are to use at least 3 references to formulate your initial reply.
References:
Ammon, R., Southall, R. M., & Nagel, M. (2010). Sports Facility Management. West Virginia: West Virginia University.