1.Which of the following attributes best describes someone with good emotional intelligence?
manipulative
conceited
perceptive
productive
The best predictor of effectiveness and life success is your
IQ level
EQ level (emotional intelligence)
SAT scores and college G.P.A.
your weight
2.__________ refers to the fact that individuals working together can achieve more than the sum of their individual accomplishments.
interdependence
independence
dependence
co-dependenc
3.Which of the following is not a barrier to a win-win mindset?
anger
deposits in the emotional bank account
lack of cooperation
competition
4.What do you need to do to keep a positive balance in the emotional bank account you have with a significant other?
Pay attention to the little things.
Keep your promises.
Give expensive gifts.
a. & b.
5.Stepping into the shoes of the other leads to
bunions
confusion
a loss of your own identity
6.Tony has a very short fuse. He gets angry over trivial matters and is prone to getting enraged very easily. Which of these coping mechanisms should he try first?
a cooling down period
cognitive restructuring
physical exercise
eating ice cream
0.5 points
7.Hard driving, compulsive, impatient, achievement oriented individuals are referred to as having
a Type B personality
a Type A personality
a Q II personality
a Q I personality
8.According to your textbook, forgiveness is important because
it is not right to judge anyone else
anger and resentment hurt your fellow human beings
anger and resentment have a damaging effect on you
you should forgive so that you will be forgiven
9.Emotional hijacking can lead to
rage reactions
road rage
irrational behavior
all of the above
10.Which of the following statements is true regarding effective listening?
Listening just involves being quiet.
Listening is automatic and occurs passively.
It is very possible to hear what someone is saying without really listening.
Most college students listen very attentively in class
11.Empathic listening involves
putting yourself in the shoes of the other
feeling sorry for those less fortunate than you
being quiet while the speaker is telling you his troubles
knowing that actions speak louder than words
12.Reflective or active listening involves ________________ what you have heard the speaker say to convey that you have understood.
paraphrasing
paralanguaging
parroting
mocking
13.When a person crosses her arms over her body during a tense or hostile interaction, this is termed
arms akimbo
frozen arm stance
nonverbal layering
body armoring
14.A speaker is said to be giving double messages when
verbal and non-verbal behaviors are consistent
verbal and non-verbal behaviors don’t match
the speaker repeats things twice
the speaker tells you two different secrets
15.“Advising” is a block to listening wherein you
focus on finding the solution at the expense of listening
interrupt needlessly and frequently
judge things as good or bad
only listen to what you want to hear
16.________________ is the term given to how you say what you say.
paralanguage
pseudo-language
verbal behavior
double messages
17.Pathos refers to
when you feel pathetic
the opposite of Ethos
your empathic side
misplaced Logos
18.When asserting yourself, it is important to use
you statements
I statements
finger pointing
sarcasm
19.When a minimal assertive response on your part fails to get the desired results, you would be advised to switch to
aggressiveness
escalating assertion
an ultimatum
extortion
20.Good conversationalists
talk extensively
give compliments as often as possible, even if insincere
show an interest in the other person
talk slowly
21.__________ exists when you have frequent contact with someone by virtue of living or working nearby.
rapport
interdependence
propinquity
synchronicity
22.Adults with an __________ attachment style become obsessive when in love and expect rejection at every turn.
secure
anxious
ambivalent
avoidant
23.The three components of Sternberg’s Triangle theory of Love include
intimacy, passion & commitment
intimacy, passion & common interests
attachment, passion & conversation
attachment, sex & commitment
24.Men and women have different communication styles because
for men testosterone tends to influence language expression, while for women estrogen does not directly influence language
men and women have grown up in different sociolinguistic subcultures and have learned different communication rules and assumptions
men are genetically superior to women in language ability
most men have suffered subtle brain damage by the time they reach adulthood from sports injuries which inhibits language usage
25.A type of self sacrificing caring for others is referred to as
consummate love
fatuous love
agape love
philo love
26.Downsizing in companies is an organizational change that means
fewer people are working there
doing more with less
cross-training employees to do additional work
all of the above
27.he baby boomers group mostly values
family
money
personal gratification
all of the above
28.Outsourcing can affect many Americans regarding
levels and type of education needed for the future
employment patterns
economic security
all of the above
29.Leaders show concern for
people
policies and procedures
efficiency and structure
task accomplishment
30.If your boss thinks he or she must closely supervise your work and push you, the perspective of your boss according to McGregor is
Theory Y
Theory X
Theory W
Theory Q
31.Gender differences in leadership in government and corporate settings show
men and women are represented equally
few women hold company head positions
men are better suited for the work of large organizations
competitive, aggressive leaders are best in global interdependence
32. Leadership that engages others such that leaders and followers elevate each other in motivation and morality is called
domination leadership
transformational leadership
short range planning
power leadership
33.Performance evaluations are used for
promotion
retention
termination
All of the above
34.Seligman says of a strength that
strengths can be developed
you either have it or you don’t
building strengths and using them is about reactive choices
strengths are not moral phenomena
35.After you have finished your self assessment, the next step is to
write a resume
pick one career and research it
find information about career families that fit with who you are
sign up for an internship in a career of your interest
36.Writing down your thoughts can help you
discover your own ideas
enhance your self awareness
expose your patterns in life
all of the above
37.One of the best ways to get a sense of how others see you is to
take a personality inventory
ask them how they see you
go on-line for surveys
visit a career center
38.The single most important factor in being selected for employment is
your resume
your cover letter
your interview
your education
39.Having a clear goal
gives you direction
helps you keep focus
directs your motivation
all of the above
40.You can find out about your personality by
using personality assessment instruments
asking those who know you well to provide feedback
reviewing performance evaluations of your work
all of the above
41.A need for achievement can help a person
make a lot of friends
accomplish a lot
be a leader
be a nurturing person
42.Which of the following represents the correct order of needs in Maslow’s hierarchy from low to high?
safety, esteem, belonging, biological, self-actualization
esteem, safety, biological, belonging, self-actualization
biological, belonging, safety, esteem, self-actualization
biological, safety, belonging, esteem, self-actualization
43.Goleman’s concept of emotional intelligence is most like which of Gardner’s types of intelligence?
linguistic
musical
bodily kinesthetic
interpersonal
44.Events or situations in the environment can serve as a __________ for a specific intense emotional response.
reaction
motivator
reminder
trigger
45.Focusing on strengths can increase
obsession with self
conflict in the workplace
hope, well-being, and confidence
all of the above
46.Motivation that comes from within the person is referred to as
intrinsic motivation.
extrinsic motivation.
personal motivation.
pseudo motivation.
47.In today’s workplace it is important to remember that you must be most concerned about keeping __________ marketable.
the organization
yourself
your product
the service you company provides
48.A job is something
we do for a paycheck
we do not aspire to do all our lives
we need little education or training for
all of the above
49. During a negotiation, if the other party is being very agreeable and cooperative, the time is ripe to present them with
a memorandum of agreement
a letter of intent
an ultimatum
a yesable proposal