Most of what is written about leadership has been written by western scholars and practitioners—mostly from the United States.

Thus, what we have studied in this module so far reflects western assumptions and values about how to improve leadership


But leadership quality, we know, is mostly about perception. If the followers perceive that a person is a leader, that person will

be treated with respect and the followers will grant him the power and authority to guide their actions. These perceptions can vary

across cultures, and successful global leaders know that leadership is viewed differently in different cultures and modify their

behaviors to align with culturally diverse expectations. This is what is called Cultural Intelligence.

(If this is a topic that particularly interests you and you would like to increase your capacity for cultural intelligence, you are

encouraged to enroll in LED520: Cross-Cultural Communication and Leadership. This course can serve as an elective in several degree


Required Reading

The following reading discusses the importance of cultural awareness in increasing organizational effectiveness:

O’Reilly, C. (2013). Why is cultural intelligence important? Retrieved from


In this exercise, there are two sets of quizzes (A & B) that you will participate in.

Cross Cultural Work Scenarios
Working Globally Across Cultures
Hint: If a link does not work, try cutting and pasting it in your browser’s address bar.

After completing the quizzes, address the following questions in a 2- to 3-page essay:

Which quizzes did you take?
Include your actual results in an Appendix at the end of your paper.
Were you surprised at your score?
What strengths do you think you have in the area of inter-cultural awareness?
What weaknesses are you able to identify?
If there were gaps between your assessment results and your own thoughts about your level of cultural awareness, why do these gaps

Create a plan of specific, concrete actions you can take to build on your strengths and improve areas of weakness so that you

improve your cultural awareness.
Why is it important for managers to increase their levels of cultural awareness?